If you're not completely satisfied with your purchase, we'll make it right. Learn more about our hassle-free process and how we make returns a breeze for our customers.
Wines That Rock strive to ensure the satisfaction of our customers. In the event of non-delivery of your order, if your order is damaged in transit or is incorrect, please contact us by using the contact information provided below and we will rectify
Due to compliance reasons, alcoholic products cannot be returned in keeping with state regulations. For further assistance please contact our Customer Service department at [email protected]. *The sale and shipping of alcohol is subj
You can track your parcel(s) and request changes to your shipping address using the link provided in your shipment confirmation email or contact us via [email protected]. If your order has processed, there is a $20 per package redirec
If the wine arrives damaged, upon verification we are happy to replace the product(s) for you. When applicable, refunds will be completed within 5-10 days once a resolution has been agreed upon. At Wines That Rock we strive for excellence and custome
Please note, once our warehouse has prepared an order for shipping, it cannot be canceled. We are able to reroute your package back to our warehouse for a $20 fee. When applicable please note a cancellation and refund will be made minus all shippi
If the wine is corked or damaged, we are happy to replace the product for you with photo verification. Should a refund be the only option, refunds usually are completed 5-10 days after we learn of your issue.